Complaints

How to make a complaint

Please read the complaints policy under the section titled 'Policies'

A complaint can be made in person, in writing on the form provided as appendix 1 of this procedure, or by telephone in the first instance. To raise a formal complaint, this must be on the form provided as appendix 1 of this procedure. Complaints may also be made by a third party acting on behalf on a complainant, as long as they have appropriate consent to do so.

Complaints against school staff (except the Headteacher) should be made in the first instance, to the Headteacher via the school office. If in writing, please mark the envelope as “Private and Confidential” or contact the school office for an appropriate email address.

Complaints about the Headteacher or local governors should be addressed to the Head of Governance, marked as “Private and Confidential” and either emailed to:
hannah.monk@donesc.org
or posted to:
Head of Governance, DoNESC,
Orchard House, Hall Lane,
East Tuddenham,
Norfolk,
NR20 3LR